At Dr. K Botanicals, we want you to feel confident when ordering from us. If you are not satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order.

Customers are responsible for return shipping fees and any re-shipping fees related to exchanges unless otherwise approved by Dr. K Botanicals.

Return and Refund Eligibility

To qualify for a refund, the following conditions must be met:

1. Return Must Be Requested Within 30 Days

Your return request must be submitted within 30 days of the date your order was delivered.

2. Product Must Be Returned in Original Packaging

Returned products must be sent back in their original packaging.

3. At Least 50% of Opened Product Must Remain

If an item has been opened, at least 50% of the product must remain in order to be eligible for a refund.

4. Opened and Unopened Item Rules

Sealed, unopened items may be returned for a refund if they meet the return window and packaging requirements.

Only one opened item of the same product type may be returned, and at least 50% of that opened product must remain.

Example: If you ordered 3 jars of the same product and all 3 jars have been opened, only 1 jar may be eligible for a refund, provided that at least 50% of the product remains.

Example: If you ordered 3 jars of the same product, 2 are sealed and unopened, and 1 is opened with at least 50% remaining, all 3 jars may be eligible for a refund.

Exchange Eligibility

To qualify for an exchange, the following conditions must be met:

1. Exchange Must Be Requested Within 30 Days

Your exchange request must be submitted within 30 days of the date your order was delivered.

2. Product Must Be Sealed and Unopened

Products being exchanged must be sealed, unopened, and returned in their original packaging.

Opened products are not eligible for exchange.

How to Request a Return or Exchange

To start a return or exchange, email Dr. K Botanicals at:

info@drkbotanicals.com

Please include the following information in your email:

Order number
Date your order was received
Items being returned or exchanged
Condition of each item, including whether it is sealed, unopened, or opened with at least 50% remaining
Reason for the return or exchange
For exchanges, the product you would like to receive instead

Return or Exchange Approval

Once your request is reviewed, Dr. K Botanicals will notify you whether your return or exchange has been approved or denied.

If approved, we will provide return instructions and, when applicable, a return shipping label.

Items sent back without an approved return or exchange request will not be accepted.

Return shipping fees may be deducted from your refund. For exchanges, return shipping fees and re-shipping fees may be added to your exchange invoice.

Return Inspection

Once your returned item is received, we will inspect it to confirm whether it meets the eligibility requirements listed in this policy.

The inspection and refund process may take 5 to 10 business days from the date the return is received at our facility.

If your return is not approved after inspection, we will notify you by email and explain why a refund or exchange cannot be issued.

Refunds

If your return is approved, your refund will be processed to your original payment method, minus any applicable return shipping fees.

Please allow up to 10 business days for the refund to appear on your payment method after it has been processed. Processing times may vary depending on your bank or payment provider.

Exchanges

If your exchange is approved, Dr. K Botanicals will email you an invoice for any applicable return shipping fee, new shipping fee, and product price difference.

Once the invoice is paid, your exchange order will be processed and shipped.

If the exchange item qualifies for free shipping based on our current shipping policy, the new shipping fee may be waived.

Non-Returnable Items

Dr. K Botanicals reserves the right to refuse returns or exchanges on items that are damaged, missing product, missing original packaging, altered, tampered with, outside the return window, or otherwise ineligible under this policy.

Questions