At Dr. K Botanicals, we work to process and ship orders as quickly as possible. Please review the information below for order processing times, shipping methods, delivery estimates, tracking updates, shipping protection, restrictions, and related policies.

Order Processing Time

Orders placed before 2:00 PM CST on business days are typically processed and shipped the same business day.

Orders placed after 2:00 PM CST are typically processed and shipped the next business day.

Business days are Monday through Friday. Saturdays, Sundays, and government holidays are not considered business days.

If a government holiday falls during your package’s transit time, please allow one additional business day for delivery.

Shipping Methods

Dr. K Botanicals may ship orders using USPS, UPS, or another approved carrier depending on the shipping method selected at checkout and the destination address.

USPS Ground Advantage and USPS Priority Mail

Most standard orders are shipped by USPS Ground Advantage, which typically delivers within 3 to 5 business days depending on the destination.

Orders addressed to P.O. Boxes may be shipped by USPS Priority Mail, which typically delivers within 1 to 3 business days.

Delivery timeframes are estimates and are not guaranteed.

Expedited Shipping: UPS Next Day Air

To qualify for next-business-day delivery, UPS Next Day Air orders must be placed before 2:00 PM CST on a business day.

UPS does not typically deliver on Saturdays. Orders placed on Friday before 2:00 PM CST with UPS Next Day Air will typically arrive on Monday, unless a holiday or carrier delay applies.

Orders placed after 2:00 PM CST will be processed the next business day.

Expedited Shipping: UPS 2nd Day Air

To qualify for second-business-day delivery, UPS 2nd Day Air orders must be placed before 2:00 PM CST on a business day.

UPS does not typically deliver on Saturdays.

Orders placed on Thursday before 2:00 PM CST with UPS 2nd Day Air will typically arrive on Monday.

Orders placed on Friday before 2:00 PM CST with UPS 2nd Day Air will typically arrive on Tuesday.

Orders placed after 2:00 PM CST will be processed the next business day.

Need Your Order by Friday?

To receive your order by Friday during a regular business week:

Place your order by 2:00 PM CST on Thursday and select UPS Next Day Air.

Or place your order by 2:00 PM CST on Wednesday and select UPS 2nd Day Air.

These timeframes do not include government holidays, carrier closures, weather delays, or other disruptions outside of our control.

Free Standard Shipping on Orders Over $100

Orders totaling $100 or more may qualify for free standard shipping. No promo code is required when the order qualifies.

Free standard shipping is typically shipped using USPS Ground Advantage or another standard shipping method selected by Dr. K Botanicals.

Standard shipping usually delivers within 3 to 5 business days, excluding holidays. Delivery times may vary based on distance, carrier volume, weather, and other factors.

Tracking Updates

Once your order ships, tracking information will be provided when available.

Tracking updates may sometimes be delayed or may not appear immediately. This can happen for several reasons, including missed scans, skipped scans, carrier system delays, high-volume shipping periods, weather disruptions, or packages moving between facilities without being scanned.

A lack of tracking updates does not always mean your package is not moving. In some cases, tracking may not update again until the package reaches a major facility or is delivered.

Delivery Delays

We understand that shipping delays can be frustrating. Once USPS, UPS, or another carrier picks up your package from our facility, transit delays are outside of our control.

Common causes of delivery delays may include:

Weather events
Holiday shipping volume
Peak-season carrier volume
Incorrect or incomplete shipping addresses
Missing apartment or suite numbers
Carrier staffing shortages
Carrier operational delays
Mechanical or logistical issues
Government holidays
Regional transportation delays

Government holidays that fall on a weekday are not considered business days. If a holiday occurs during your package’s transit time, please allow one additional business day for delivery.

Address Accuracy and Reshipping

Customers are responsible for entering a complete and accurate shipping address at checkout. This includes the correct street address, apartment or suite number, city, state, ZIP code, and any other required delivery information.

If a package is delayed, returned, refused, or marked undeliverable due to an incorrect or incomplete address entered at checkout, the customer is responsible for any reshipping fee.

If the customer does not wish to pay the reshipping fee, a refund may be issued once the package is returned to our facility. The original shipping cost and any applicable carrier fees may be deducted from the refund.

Common address-related issues include typos, missing apartment or suite numbers, outdated addresses, incorrect ZIP codes, packages not claimed in time, and carrier inability to complete delivery.

Shipping Protection

Dr. K Botanicals offers optional Shipping Protection at checkout to provide added peace of mind for lost, stolen, or damaged shipments.

Shipping Protection may cover:

Lost Packages

If the carrier confirms that your package was lost in transit, Dr. K Botanicals may replace the item or issue store credit.

Stolen Packages

If tracking shows that your package was delivered but you did not receive it, Dr. K Botanicals may offer a one-time courtesy replacement. A signed affidavit and valid photo ID may be required.

Damaged Packages

If your item arrives visibly damaged, Dr. K Botanicals may replace the item or issue store credit. Photo evidence of the damaged item and packaging may be required.

Shipping Protection is optional but highly recommended.

Damaged Items in Transit

To request a replacement for items damaged during shipping, please email Dr. K Botanicals within 3 days of the delivery date.

Email: info@drkbotanicals.com

Your email must include:

Order number
Delivery date
Description of the damage
Photos of the damaged item
Photos of the shipping box or packaging

If your request is approved, we may provide a return label for the damaged item.

Once the damaged item is received and inspected, a replacement may be processed and shipped.

If you purchased Shipping Protection, a replacement or store credit may be processed without waiting for the damaged item to be returned, depending on the circumstances and approval.

Shipping Restrictions

Dr. K Botanicals does not ship restricted products to states, counties, cities, territories, or countries where those products are prohibited by law.

Kratom, hemp-derived cannabinoids, Delta-8 THC, Delta-9 THC, and related products may be restricted in certain locations.

We do not ship kratom products to the following locations:

Alabama
Arkansas
Louisiana
Indiana
Rhode Island
Vermont
Wisconsin
San Diego, California
Jerseyville, Illinois
Union County, Mississippi

This list may not include every restricted location. Some products may be restricted in additional states, counties, cities, or jurisdictions.

If your order contains a product that cannot be shipped to your location, you may be notified at checkout, and the order may be canceled or refunded.

Customers are responsible for understanding and following all laws in their location before placing an order.

Back Orders

If an item in your order is out of stock, Dr. K Botanicals will notify you by email.

In most cases, we will ship the available items in your order and send the out-of-stock item once it becomes available.

Back orders are rare, as we work to keep products in stock and ready to ship.

Questions